Safety
Safety at every step
From the moment you book to the moment you’re home, for riders and drivers alike.
Before the trip
Know who’s coming
Licensed drivers only
Every driver holds a private hire licence from their council, including a DBS check.
Documents checked
Operators check each driver’s licence, insurance and vehicle plate before they can go online.
Driver photo
See your driver’s name and photo in the app before they arrive.
Car and plate shown
Check the make, colour and number plate match before you get in.
During the trip
Someone’s always looking out
Share your trip live with people you trust, and get help with one press.
Live trip sharing
Share your trip live with people you trust. They see your driver, car and route until you arrive.SOS button
Alerts the NifRide team and your trusted contacts with your location.“Is everything OK?”
If a trip stops unexpectedly, the app checks in with you and offers help.Private calls
Calls go through a NifRide number, so your phone number stays private.
After the trip
We listen, and we act
Rate the trip
Your rating helps operators keep standards high.Report a problem
Tell us from the trip in the app. A person reads every safety report.Help for urgent issues
Urgent safety issues go to the front of the queue in in-app support.
For drivers
Your safety too
Drivers get the same protection, built into the driver app.
Driver SOS
The same SOS button, alerting the NifRide team with your location.Emergency contacts
Choose people who can follow your trips while you’re online.Rider PIN
A four-digit PIN at pickup confirms you have the right passenger.
In an emergency, always call 999 first.
The SOS button alerts the NifRide team and your trusted contacts, but it does not replace the emergency services.
Your next ride is fairer.
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