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No. One NifRide account works with every operator on NifRide. If one firm doesn’t cover your pickup, the app offers one that does.

In the app, go to Account, then Privacy, then Delete account. We remove your personal details, apart from trip records we must keep by law.

Yes. You see the full price for every car type before you confirm. The price only changes if you add a stop or change your destination during the trip.

You can book now or up to 7 days ahead. Booked-ahead trips are confirmed in the app once a driver accepts.

No. Wheelchair-accessible cars cost the same as Standard.

NifRide cars are private hire vehicles. Every trip is booked through a licensed private hire operator and driven by a licensed private hire driver, so you can’t hail one in the street.

Yes. Choose card or cash before you book. Card payments are taken at the end of the trip.

Your driver gets 100% of every tip. Neither the operator nor NifRide takes a share.

Every receipt is in the app under Trips, and a copy is emailed to you after each trip.

It alerts the NifRide team and your trusted contacts with your live location. In an emergency, always call 999 first.

Yes. Share your trip live with people you trust. They see your driver, car, plate and route until you arrive.

Open the trip in the app and tap Lost an item. We’ll put you in touch with your driver through a NifRide number, so neither of you shares a phone number.